FAQ

The app is free to download for individuals. If you want access the full app experience and exclusive premium features you can buy a subscription to the Premium version. You can buy the subscription directly in the app or via our website. If you buy the subscription in the app, you can change or cancel your subscription in App Store or Google Play. If you buy your subscription via our website, contact us if you want to change or end your subscription.

If you buy the subscription in the app, you can change or cancel your subscription in App Store or Google Play. If you buy your subscription via our website, contact us if you want to change or end your subscription.

Care to Translate is a medical translation app designed to bridge language barriers between healthcare professionals and care recipients. It features a verified phrase library for standard medical questions and instructions. Additionally, the Live Translate feature uses AI to translate free speech in real-time across 130+ languages. It is available on mobile devices, tablets, and computers.

Learn more about the app and its features here.

Care to Translate can be used by individual healthcare professionals and care recipients, as well as healthcare organizations such as clinics, hospitals, municipalities and regions. 

‍Individual healthcare professionals and care recipients can download the app from the App Store or Google Play. Use the free version or upgrade to the more comprehensive Premium version.‍

Healthcare organizations can use the same app, but with extended enterprise features. Learn more about how to get started here.

Care to Translate is currently available in 130+ languages and we are continuously adding new languages. Please let us know if there are any languages you’d like us to see in the app.

You can download Care to Translate from anywhere in the world. The use of languages in the app does not depend on where you are located. You can translate to and from all languages in the app, regardless of location.

It depends. The phrase library is built on phrases that are already formulated, have been translated into different languages and can be visible in text and played in audio in the app. Live Translate, the real-time AI translation feature, however, allows for speech-to-speech translation. But remember, its output is not pre-validated.

Healthcare providers can communicate using either verified phrases or real-time AI. Using the phrase library, you simply click a phrase to have it spoken and displayed to the care recipient, who can respond via buttons or gestures. For freer dialogue, Live Translate converts speech to text and audio in real-time. To ensure safety, Live Translate features reverse translation to check accuracy and verified translation match to identify already validated phrases. All activity across the entire app is saved in your translation history (if you have that feature toggled) for easy review.

By switching to care recipient mode, you can actively participate in your care. You can use verified phrases to describe symptoms and personal needs, provide information (for example about medications), or ask questions. For freer dialogue, Live Translate allows you to speak naturally in your own language while the healthcare professional responds via speech or text.

Yes, the app includes an optional real-time translation feature, available as an alternative to the phrase library. While the library phrases are manually translated and thoroughly verified for medical, contextual, and cultural accuracy, the real-time translation relies on machine translation and AI, and its output is not pre-validated.

Care to Translate serves as a 24/7 complement to human interpreters, bridging communication gaps whenever a professional translator is unavailable or impractical. It is particularly valuable for immediate needs – such as at reception desks or during critical emergencies in ambulances and ERs – where there is no time to wait. The app also supports standardized and preventative care scenarios, such as radiology scans, mammography screenings, and vaccinations, ensuring safe and clear communication throughout the entire patient journey.

Not currently. Care to Translate is specifically optimized for real-time verbal communication and point-of-care interactions. However, we are continuously expanding our features based on user feedback. For a look at our development roadmap and what’s coming next, please visit our product news page.

No, we do not store any data (including audio, text, or translated text used in the feature) on our servers, databases, or logs, and the same is true for the translation services in use. Similarly, the translation services we use do not retain any data after processing. We do not share any translation data with third-party services.

Read more in our Live Translate transparency note that can be downloaded here.

Yes, Live Translate is powered by modern machine translation and speech technology, which uses artificial intelligence (AI).

Read more in our Live Translate transparency note that can be downloaded here.

Yes. But if you are an organization using Care to Translate you have full control over Live Translate and can enable or disable it at any time. Contact us if you want to enable or disable Live Translate in your organization's account.

We prioritize the security and privacy of your data. Robust encryption and security measures protect it from unauthorized access, use, or disclosure. Furthermore, Live Translate does not store any personal or patient data and we do not share any translation data with third-party services.

Read more in our Live Translate transparency note that can be downloaded here.

Live Translate is designed to give you more flexibility when communicating with care recipients. With Live Translate, you get real-time AI translation across 130+ languages, enhancing our existing verified phrase library. Learn more about the feature here.

There are situations where the pre-defined phrases in our phrase library are too limiting, or where the patient wants to reply to something other than what is available as verified phrases. This is where Live Translate serves the purpose of helping the user stay in the context where the verified phrases are still accessible, but allows free real-time translation of whatever is needed for the current dialogue. Our recommendation is to use the phrase library when you communicate sensitive or complex information. Switch to Live Translate when gathering patient responses or handling unexpected situations beyond predefined phrases.

No, we do not. We work together with hospitals, clinics, healthcare providers, and the healthcare industry to translate texts such as brochures, platforms, software and information texts.

Do you live in Sweden and need an interpreter? Contact Kammarkollegiet.

All our translations go through a very comprehensive manual process. We aim to have spotless translations, however, as with everything, there is always a slight risk of human error.

We have regular reviews with quality checks of both text and sound translations. If you experience any phrase with inaccuracies, please let us know and we will take action to correct it. You can also submit your feedback directly in the app.

Yes. We constantly update the app with new content and languages. During our pre-purchase consultation, we’ll evaluate your requirements and, if necessary, customize our phrase library to fit your workflow.

Get in touch to see how we can tailor Care to Translate for your department.

We’re glad you’re interested in working with us! We are continously looking for translators with medical experience who can help us translate content into existing and new languages. Apply to become a medical translator through our career page.

No, no patient data is stored. The data we store from the translator is completely anonymized. Read more about what data we store in our Terms of Use.

Since Care to Translate is not considered a medical device, it is not CE certified. Please contact us if you have any further questions about certifications.

You can use Care to Translate on a mobile device, tablet, and computer.

• Browser: Supported browsers include Chrome, Edge, Safari, Firefox and Opera (we recommend Chrome)
• Android version 7
• iOS: Version 12x

The minimum supported Android and iOS versions are:

• Android version 7 (API version 24)
• iOS version 15.1

For specific browser versions and details about our coverage policies, please reach out to us here.

Of course. At Care to Translate we care about your privacy and only store data necessary for functionality and improvements. Read more about how we process personal data in our Data Protection Policy. Additionally, no patient data is stored in the app.

Yes, but we value our users’ integrity and do not collect and process any personal data that is not necessary for enabling the app’s functionality or to improve the app. We think it is important that you feel secure using the app, and that it is important to safeguard your personal information and integrity. Read our Data protection policy and handling of Personal Data to learn how we store personal data.

You can download the app directly onto any standard smartphone or tablet (iOS and Android) or access it through a web browser on your computer. We also offer integration options. Please contact us for more information on custom integrations.

Care to Translate meets HIPAA standards to ensure safe and private communication in clinical settings. We do not store any translated data or protected health information (PHI), and we offer BAAs for all enterprise customers. Contact us for more information on our compliance standards.

No. Care to Translate is a software-based solution designed to work on the devices you already own. You can download the app directly onto any standard smartphone or tablet (iOS and Android), or used on a computer (browser).

Yes. All data collected in Care to Translate’s database is anonymous and cannot be linked to specific people or users.‍

We can integrate Care to Translate according to most needs. Please contact us for more information.

Yes, in many cases you can purchase our translation tool through existing framework agreements. Contact us to find out which partners are available to you.

It depends on your plan. We offer flexible options ranging from 1 to unlimited devices to fit the size of your organization. You can also use Care to Translate on your desktop. To find the best fit for your team, please explore our plans here.

Absolutely. We can provide a Business Associate Agreement (BAA) for all our enterprise plans to ensure your organization remains compliant with healthcare regulations. Please contact us to learn more about our enterprise security and compliance standards.

Getting started with Care to Translate is a seamless process designed to ensure the tool fits perfectly within your workflows. We begin with a tailored demo to explore your organization’s specific needs, followed by a customizable pilot phase where your team can experience the app’s impact firsthand in a real-world setting. Once you are ready to move forward, we handle the heavy lifting of onboarding and implementation by providing comprehensive guides, instructional videos, and quick-reference materials for your staff. Beyond the initial setup, you will have a dedicated Customer Success Manager available to provide ongoing support and ensure your organization continues to get the most out of our translation tools.

Prefer to get started right away? You can skip the formalities and purchase a license directly. No long lead times or complicated steps – just immediate access to safer communication.

Of course! Please find a time and date that best suits you here.

Our pilot projects are designed to let you experience the benefits of Care to Translate firsthand. We work closely with you to set goals, onboard your team, and provide ongoing support through scheduled check-ins. At the end of the test period, we help you evaluate the results and user feedback to determine the best path forward for your organization.

Get in touch to learn more about setting up a pilot for your team.

We offer flexible pricing with both monthly and annual subscription options to suit your budget. Our rates are tailored to the size of your organization and the number of devices requiring the tool, ensuring you only pay for what you need. For a detailed breakdown of our plans and features, please visit our pricing page.

Our translation department provides custom quotes based on the word count and the specific languages required for your project. Typically, a proposal is prepared within one week, depending on the scope and complexity. Please note that a project management fee is applied to ensure quality and clinical accuracy. To receive a tailored quote for your project, please contact us here.