FAQ

Care to Translate is a digital medical translation app that healthcare professionals and patients can use to communicate with each other. It functions as a phrase library, allowing you to translate medical phrases to and from 47 different languages. The translations are available in both text and audio formats. You can access the translator on your mobile device, tablet, or computer.

Care to Translate can be used by individual healthcare professionals and patients, as well as healthcare organizations  such as clinics, hospitals, and regions. 

‍Individual healthcare professionals and patients can download the app from the App Store or Google Play. Use the free version or upgrade to the more comprehensive premium version.

Healthcare organizations can use the same app, but with extended features. For example the possibility of building several custom playlists to suit their protocol or workflow. The playlists are created and managed in an admin portal, where it is also possible to manage accounts, view statistics, and more. Book a demo to get started!

Care to Translate is currently available in 47 languages. But we are continuously adding new languages. Please let us know if there are any languages you’d like us to see in the app.

Care to Translate is a complement to interpreters, and is available 24/7. It could be used in situations where there is no interpreter available, but there is still a communication need. For example:

- in parts of the patient journey when interpreters are typically not used, for example at the reception desk.
- in emergencies, when there is no time to call for an interpreter, for example in ambulance services or emergency rooms.
- for standardized appointments, for example radiology scans.
- for preventative care areas where interpreters might not be used, for example mammography screenings or immunizations.

You can download Care to Translate from anywhere in the world. The use of languages in the app does not depend on where you are located. You can translate to and from all languages in the app, regardless of location.

Healthcare providers can use the app to inform, give instructions or ask questions. When a healthcare professional clicks a phrase, the translation appears in text, and in audio (in the patients’ language). The patient can then answer by answering yes/no, pointing and gesticulating (for example indicate how many with fingers) or clicking on one of the answers in the app. The answer will also appear in text and audio in the healthcare professionals’ language. All the questions are closed ended so the dialogue will be guided by the health care professional.

Yes, the app includes an optional real-time translation feature, available as an add-on to the phrase library. While the library phrases are manually translated and thoroughly verified for medical, contextual, and cultural accuracy, the real-time translation relies on machine translation, and its output is not pre-validated.

It depends. The library is built on phrases that are already formulated, have been translated into different languages and can be visible in text and played in audio in the app. The optional real-time translation, however, feature allows for speech-to-speech translation. But remember, its output is not pre-validated.

No, we do not store any data (including audio, text, or translated text used in the feature) on our servers, databases, or logs, and the same is true for the translation services in use. Similarly, the translation services we use do not retain any data after processing. We do not share any translation data with third-party services.

Read more in our Live Translate transparency note that can be downloaded here.

You have full control over Live Translate and can enable or disable it at any time through your organization settings. Contact us if you want to enable or disable Live Translate in your organization*s account.

Live Translate is an add-on feature in the Care to Translate app, designed to give you more flexibility when communicating with patients. With Live Translate, you get real-time translation across 130+ languages, enhancing our existing phrase library. Learn more about the feature here.

We prioritize the security and privacy of your data. Robust encryption and security measures protect it from unauthorized access, use, or disclosure. Furthermore, Live Translate does not store and personal or patient data and we do not share any translation data with third-party services.

Read more in our Live Translate transparency note that can be downloaded here.

Yes, Live Translate is powered by modern machine translation and speech technology, which uses artificial intelligence (AI).

Read more in our Live Translate transparency note that can be downloaded here.

There are situations where the pre-defined phrases in our phrase library are too limiting, or where the patient wants to reply to something other than what is available as verified phrases. This is where Live Translate serves the purpose of helping the user stay in the context where the verified phrases are still accessible, but allows free real-time translation of whatever is needed for the current dialogue. Our recommendation is to use the phrase library when you communicate sensitive or complex information. Switch to Live Translate when gathering patient responses or handling unexpected situations beyond predefined phrases.

No, we do not. We work together with hospitals, clinics, healthcare providers, and the healthcare industry to translate texts such as brochures, platforms, software and information texts.

Do you live in Sweden and need an interpreter? Contact Kammarkollegiet.

Our translations go through a very thorough manual translation process to ensure the highest possible quality. All translations are verified culturally, contextually and medically. Our translators are bilingual with experience in health care. This means they have an understanding of the medical terminology, but also how things are expressed so a layperson can understand.

Please feel free to contact us for more information about our translation process.

All our translations go through a very comprehensive manual process. We aim to have spotless translations, however, as with everything, there is always a slight risk of human error.

We have regular reviews with quality checks of both text and sound translations. If you experience any phrase with inaccuracies, please let us know and we will take action to correct it. You can also submit your feedback directly in the app.

We are constantly developing Care to Translate and adding more and more phrases and areas. Before you buy Care to Translate, we’ll do a review together to make sure the translator meets your needs. This can result in additional phrases or languages. Do you have questions about the range of phrases and languages? Feel free to contact us.

We’re glad you’re interested in working with us! We are continously looking for translators with medical experience who can help us translate content into existing and new languages. Apply to become a translator through our career page.

No, no patient data is stored. The data we store from the translator is completely anonymized. Read more about what data we store in our Term of Use.

Since Care to Translate is not considered a medical device, it is not CE certified. Please contact us if you have any further questions about certifications.

You can use Care to Translate on a mobile device, tablet and computer.

• Browser: Supported browsers include Chrome, Edge, Safari, Firefox and Opera (we recommend Chrome)
• Android version 7
• iOS: Version 12x

The minimum supported Android and iOS versions are:

• Android version 7 (API version 24)
• iOS version 15.1

For specific browser versions and details about our coverage policies, please reach out to us here.

Of course. At Care to Translate we care about your privacy and only store data necessary for functionality and improvements. Read more about how we process personal data in our Data Protection Policy. Additionally, no patient data is stored in the app.

Yes, but we value our users’ integrity and do not collect and process any personal data that is not necessary for enabling the app’s functionality or to improve the app. We think it is important that you feel secure using the app, and that it is important to safeguard your personal information and integrity. Read our Data protection policy and handling of Personal Data to learn how we store personal data.

No. You can use Care to Translate on your existing hardware (for example, mobile phone, tablet, or computer). You can download the software as an app or use it directly from a browser.

Yes. All data collected in Care to Translate’s database is anonymous and cannot be linked to specific people or users.‍

We can integrate Care to Translate according to most needs. Please contact us for more information.

The app is free to download for individuals. If you want access the full app experience and exclusive premium features you can buy a subscription to the premium version. You can buy the subscription directly in the app or via our website. If you buy the subscription in the app, you can change or cancel your subscription in App Store or Google Play. If you buy your subscription via our website, contact us if you want to change or end your subscription.

Great, we would love to help you get started! This is usually how it’s done:

1. Book a demo
In a demo, we'll guide you through how Care to Translate works and how your organization can use the tool in the best way.

2. Test it out in a pilot
Discover how Care to Translate works in you organization during a pilot. .We'll set up an account customized for your clinics needs.

3. Onboarding and implementation
We will set up the tool and  help you and your clinic, hospital or organization get started. We will also provide guides, quick references and instructional videos.

4. Ongoing support
If you have any question or need further support you can contact our Customer Success Manager. 

Of course! Please fill in this form and we will be in touch with you to schedule a time for the demo.

During a pilot, you have the opportunity to test Care to Translate and evaluate your need for the translation tool. Together we set up a project plan with goals and help you onboard all the employees included in the test.

During the pilot, we hold follow-up meetings to make sure you have everything you need. And when the pilot is finished, we follow up and evaluate the user experience and how your needs have been met.

Feel free to contact us if your organization is interested in testing Care to Translate in a pilot.

You can choose to pay for Care to Translate monthly or annually. Our prices are based on the number of devices which need the tool and the size of the organization. Read more about pricing here
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Our language department develops a personal quote based on how many words you want translated, and which languages the text should be translated into. Often, this takes about one week, depending on the scope and number of languages. There is an additional cost for project management. Please contact us if you would like a personal quote.