Product news

To improve security and ensure authorized access, members of organizations using Single Sign-On (SSO) will now need to log in once every 24 hours. This update keeps patient data safer by automatically ending inactive sessions after one day, requiring a quick re-authentication at the start of your shift.

We have improved the experience in hands-free mode to now incorporate more than two people speaking the same, or different languages. The improved workflow also automatically highlights officially verified medical translations with a protective shield icon, giving you complete confidence in the accuracy of your clinical exchanges.

• Easily track who said what with distinct color-coded speech bubbles for multiple participants
• Instantly recognize pre-verified medical translations marked with a shield icon
• Enjoy smoother conversations with restored support for languages like Chinese and Basque

Managing your team's translation settings is now much simpler and more intuitive. We have renamed the translation package settings ("Configure translation packages available in portal/app") to match exactly what you see on the mobile app, ensuring a consistent experience across all your devices. Additionally, we have added helpful explanatory text bubbles you can hover over to guide you through your options, so you always know exactly what each setting does without any guesswork.

We have updated the administrator dashboard to make managing healthcare organizations smoother and less cluttered. Setting names have been rephrased into plain language, such as changing SessionLogging to Translation history, and we have added twelve new contextual explanatory pop-up text bubbles to guide you. We also cleaned up status badges and removed inaccurate setup indicators to ensure you always see reliable, easy-to-read information.

We know that in healthcare, you rarely have a free hand. That’s why we’re introducing Hands-free mode for Live Translate, designed to make your voice-to-voice conversations smoother and more natural.

Instead of tapping your screen every time someone speaks, the app can now automatically listen, translate, and play the translation aloud.

What this means for your daily work:

• Fewer taps, more focus: Start a conversation and let the app do the heavy lifting while you keep your hands free for patient care.
• Natural flow: Both you and the patient can speak in turn without awkward pauses or manual steps.
• Fewer interruptions: Perfect for practical care situations where you need to communicate clearly across language barriers without breaking your workflow.

Want to give it a try?
‍Hands-free mode is currently available for our Premium users, as well as an opt-in feature for our Team and Enterprise customers. Contact us to get set up for your organization.

It is now possible for organization admins to block account admins from managing users (inviting or deleting).

• Fixed a loop that prevented free users from entering the app after seeing the subscription screen.
• Fixed a visual glitch where icons in the Live Translate window were overlapping or appearing outside of their buttons.
• Your playback speed settings now work correctly for text-to-speech voices in the web app.

We’ve launched a new side menu (☰) to give you instant access to essential features. Simply tap the icon in the top-left corner to explore.

• Profile badge: Enjoy a fresh look with new illustrations and "pill" tags that reflect your subscription tier (Premium/Team).
• Quick shortcuts: Access your favourite tools even faster with a dedicated shortcuts section.
• Help center: A dedicated space for FAQs, tutorials, contact info, and feedback – keeping support just a tap away.
• Refined settings: We’ve decluttered your settings by moving help and profile features to their own dedicated spaces.
• Admin portal: Enterprise users can now access the admin Portal directly via the web through the new menu.
• Compliance & trust: Through compliance badges you can quickly access the Trust Center and security documentation.

You can now enlarge the text specifically within the dictation tool without affecting the rest of the app's interface. This feature improves readability during live conversations while keeping the overall navigation clean and consistent.

• We’ve streamlined the interface by replacing the yellow machine literacy banner with localized text integrated directly into the source and target language fields.
• Translation history and contextual settings are now located in the navbar for quicker access.