These terms of use apply to everyone who is a customer and uses our app, Care to Translate.
Care to Translate is a digital translation tool designed for healthcare professionals with the goal of ensuring good communication between healthcare professionals and patients regardless the language. We want professionals who work with patients to be able to ask important questions, inform patients and instruct patients who do not master the healthcare providers’ language. Our goal is to make care more equal. We do this by providing translation services linked to new innovative tools.
Our purpose is to constantly add value to our customers' businesses. Since all businesses are different, it is impossible for Care to Translate to meet the needs of all customers in all situations. Care to Translates services are in this start-up phase in constant and rapid change. Software can get completely new functionality. Functionality can also be changed by adding or removing something.
As a Customer, this must be taken into account when the you create processes to handle Care to Translate services and offers.
The agreement between the Customer and Care to Translate consists of these general terms and conditions ("General Terms") and the order confirmation (collectively "Agreement"). These General Terms and Conditions are binding and apply when the Customer begins to use any of Care to Translates' services. By accepting the General Terms and Conditions, the Customer confirms that you have read and understood the meaning of these and how it affects your business, today and in the future.
Care to Translate reserves the right to amend these Terms and Conditions when necessary for valid reasons, such as changes in legal requirements, technical developments, or adjustments to the scope of services. In such cases, Care to Translate will inform the Customer of the intended amendments in text form (e.g. by email) no later than four weeks before the changes take effect. The updated Terms and Conditions will become effective unless the Customer objects in writing within this notice period. The Customer will be informed of their right to object and the consequences of not objecting in the notification of change.
If the Customer does not accept the amended General Terms and Conditions, the Customer has the right to terminate the Agreement with immediate effect. Termination shall take place in accordance with clause 8 of these General Terms and Conditions. The Customer enters into the Agreement with Care to Translate when the Customer confirms the purchase of one (1) or several licenses. The purchase is considered confirmed when the Customer has approved Care to Translates offer (collectively the "Offer") and begins to use one (1) or several of Care to Translates services.
The Agreement, including these General Terms and Conditions, applies between Care to Translate AB, corporate identity number 559150-6232, ("Care to Translate") and the company / organization that starts using Care to Translate services ("Customer" / "Customer").
Care to Translate provides two types of Services, software ("Software Service") and product development ("Product Development Service") (collectively, the "Service" / "Services"). The two types of Services are described below.
Care to Translate provides one or more Software Services. The software service is available via the Care to Translate app. The software service can be free of charge, or subject to a fee, and can either be used together with or without the Product Development Service. The software service is provided via the application (“App”) Care to Translate Clinic.
Care to Translate offers its software services AS-IS, and does not guarantee any availability or functionality. Care to Translate has the right to, and will add, change, and remove functionality after first notifying the Customer.
The Customer is aware of this and agrees not to make themselves (the Customer) dependent on the Software Service's functionality, availability or in any other way that could mean that the Customer risks not being able to fulfill his obligations under legislation, regulatory requirements, third parties or any other party. Care to Translate will provide reasonable prior notice of any planned changes or interruptions that could affect availability.
Care to Translate also offers a Product Development service.
The Product Development Service is an additional service for the Customer to be able to design the Software Service based on the Customer's specific business needs and is delivered in the form of at least one (1) workshop and further technical development of the Software Service. If the Customer uses the Product Development Service, the Customer accepts that the Product Development Service only constitutes a tool for tailoring the Software Service to the Customer's unique needs and that the Customer is responsible for the Customer complying with applicable legislation.
The responsibility for the Customer's patient management cannot be transferred to Care to Translate.
Care to Translate has the right to use third parties to assist with parts or the entire Customer's assignment within the framework of the Product Development Service. This means that Care to Translate has the right to share information such as the Customer's specific phrase and language needs but not limited to this information with this third party.
The Customer acknowledges that Care to Translate continuously develops and improves the Service. Care to Translate may make reasonable changes to the Service’s functionality, design, or features, provided such changes do not materially impair the core functionality or agreed scope of the Service.
Care to Translate will inform the Customer in advance of any material changes that may affect the use of the Service. If a change materially reduces the functionality in a way that is unreasonable for the Customer, the Customer shall be entitled to terminate the agreement with effect from the date the change takes effect.
The Customer is not entitled to compensation for reasonable updates, improvements, or modifications to the Service that do not materially impair its agreed use.
Use of the Service may be subject to restrictions, including but not limited to the number of licenses. Care to Translate has the right to determine whether these restrictions are being violated. If possible, the customer receives a warning in case of violation of the restriction. If the Customer does not correct his use, Care to Translate has the right to invoice for the number of licenses that exceed the agreed amount, or to terminate the agreement with the customer with immediate effect.
Care to Translate shall clearly define the meaning and scope of each function included in the Service, as described in the Agreement and accompanying service documentation.
The Customer acknowledges that the interpretation of a function is based on Care to Translate’s official description and documentation. The Customer may not impose additional requirements or interpret a function beyond what is clearly stated in such documentation or otherwise expressly agreed in writing.
If ambiguity arises regarding the scope or meaning of a function, Care to Translate will provide clarification in a transparent and reasonable manner, taking into account the purpose of the Service and the Agreement.
In addition to what is otherwise stated in accordance with these General Terms and Conditions, the Customer is responsible for the following:
The customer is obliged to update the hardware in accordance with recommendations from hardware suppliers to ensure that the Software Service works optimally. Care to Translate follows best practice procedures for developing the Software Service in accordance with the standard but cannot guarantee that it will work on all types of mobile devices.
The Customer is responsible for the persons who use the Service via the Customer's login and account ("Users"). Each User has the right to use the Service.
Care to Translate only compensates for direct damages caused to the Customer through negligence on the part of Care to Translate. Compensation is thus not paid for indirect damage, such as e.g., misinterpretation of symptoms, increased time in the treatment of the patient and obstacles to fulfilling the obligation to third parties.
Care to Translate is not responsible for damage that occurs to the Customer's hardware, the Customer's data or other information that is provided when using the Service. Care to Translate is not responsible for errors in third party products. Care to Translate is also not responsible for damage caused by computer viruses (or equivalent), delay, loss, or distortion of the Customer's data or for the Customer's possible liability to third parties.
Care to Translate is not responsible for failure to fulfill its obligations under these General Terms and Conditions caused by or otherwise a result of labor dispute, war, riot, unforeseen military conscription, seizure, currency restrictions, export or import restrictions, earthquake, lightning, fire, flood, meteorite impacts, global warming, congestion attacks, atmospheric pressure changes or other circumstances that Care to Translate could not reasonably control or anticipate.
The customer's claim for damages must be made as soon as possible. If the claim is not made within two months after the tortious act occurred, the Customer loses the right to assert the claim if the claim could have been made in due time.
The prices of the service are stated in the price list at the given period or time, which are described in the Agreement and / or the Offer.
If the Customer uses such part of the Service that is offered at a fixed price, fixed prices and costs are charged monthly or annually - depending on which payment model the Customer has chosen - in arrears starting thirty (30) days after the Service is activated.
If the Customer uses Services that are provided at a variable price and where variable costs arise, these are performed on an ongoing basis and are charged periodically in arrears. As a customer you are responsible for all variable costs that arise around the Service.
Billing begins when the Service can be considered activated or when the Customer has ordered the Service. A billing month does not follow entire calendar months but begins when a Service is activated.
If Care to Translate determines that a Customer’s current pricing or subscription model no longer corresponds to the Customer’s actual use of the Service or applicable pricing criteria, Care to Translate may adjust the Customer’s pricing or subscription model accordingly.
Any such change will take effect no earlier than one (1) calendar month after Care to Translate has informed the Customer in text form (e.g. by email) of the new pricing or subscription model. The notice will include information about the reason for the change and its impact.
If the Customer does not accept the new pricing or subscription model, the Customer may terminate the Agreement with effect from the date the change becomes effective.
Care to Translate has the right to change prices for its Services from month to month. Changed prices must be announced by email to the Customer. Changes to the prices take effect one month after Care to Translate notifies the Customer or at the later time specified by Care to Translate.
The customer always has the right to terminate the Agreement with immediate effect in the event of a change in price model or price increase.
Care to Translate is a service that is invoiced monthly or annually (depending on which subscription the Customer has chosen). In the event of termination of the Service / Services or the Agreement by the Customer or Care to Translate, any time spent by Care to Translate regarding services linked to the Product Development Service will be charged as a lump sum as described in the Agreement and / or the Offer. The time spent and charged must be an agreement between the Customer and Care to Translate at the end of the Service / Services or Agreement. The customer can choose to request these, Care to Translate can also choose not to carry out this work by considering that the assignment has been completed at the end of the Service / Services or the Agreement.
An upfront payment may be required. It is up to Care to Translate to decide the amount, and should it later turn out that a smaller part than the entire part of the sum was needed, Care to Translate pays this money back to the customer, to any bank account or BG / PG number.
Payment must be made no later than 30 days after the invoice date. In cases where payment is delayed, Care to Translate has the right to charge default interest in accordance with the Swedish Interest Act (1975: 635). If the Customer wishes to dispute an invoice, this must be done via email or post, within one hundred eighty (180) days from the invoice date.
The customer can only use an offer, discount or similar for a continuous period of 12 months. The first offer, discount or similar that the customer chooses to use is considered to be the customer's choice and can later not be exchanged for another even if it would be financially better, and excludes the right to future offers, discounts or the like for 12 months from use the opportunity.
The Customer has the right to terminate the Agreement or part of the Service / Services at any time. The customer is not entitled to a refund upon termination. The customer can also not credit part / parts of the service that have not yet been delivered at the time of termination.
Care to Translate has the right to terminate a Service / Services or the Agreement with a calendar months’ notice period if the Customer has a monthly subscription, in the case of an annual subscription, the termination takes place on an annual basis. Care to Translate also has the right to terminate the Agreement with immediate effect if the Customer may be feared to be insolvent; has been declared bankrupt; is in delay with payment; has been suspended from the Service; does not do the tasks assigned to them through the service within the time limit that the tasks have; or commits a material breach of contract. In these events, a calendar months’ notice period does not apply. Care to Translate will then revoke access to the Software Service for the Customer and the customer's Users. In the event of termination of the Service / Services, the customer cannot credit any part / parts of service that would have been delivered in the future.
Care to Translate terminates the Service / Services or the Agreement in writing by e-mail specified by the customer or to the address that the Customer's company has registered. The Customer may only terminate the Service / Services or the Agreement in writing to the email specified by Care to Translate.
The agreement (the Customer Terms and Conditions and the order confirmation) constitutes the complete agreement between the Customer and Care to Translate and takes precedence over all previous, oral, or written, agreements or arrangements between the parties. Terms and conditions for how the software (Care to Translate app) may be used are defined in the terms of use ("User terms of use") which are available at www.caretotranslate.com (the "Website"). The Terms of Use apply to all Users of the Software.
The parties will first try to resolve any dispute or claim arising from this Agreement through good-faith discussions. If no solution is reached within 30 days after written notice of the dispute, either party may bring the matter to court.
The agreement (including these General Terms and Conditions) shall be governed by, interpreted, and fulfilled in accordance with Swedish law. Any disputes must be resolved in a Swedish court with Stockholm District Court as the first instance.
These terms have been updated and published by Care to translate AB 17.11.2025.