Product news

Do patients often want to respond more than yes or no? That's now possible. After playing a question using the phrase library, a shortcut will be available to quickly record a patient response in their language that is then translated via Live Translate and presented to you as healthcare provider.

Want to quality check your real-time translation? Now you can reverse your Live Translate translation back to it's original language to quickly see if it matches what you want to say. Press on the arrows-icon below the translated text to reverse translate.

This improvement lets Live Translate cooperate with our phrase library. When you enter a text in Live Translate that matches a phrase in the verified phrase library, the verified translation will be used instead of the machine translation. This way, whenever there's an option to present quality assured translations, you can.

We've now added the possibility for custom interpreter service types in the Portal, giving you more flexibility when managing and sorting your own interpreter services presented in the app. Just name your interpreter service type and choose an icon. This improvement also gives you the option to tailor the copy of planned, urgent and emergency services according to your organization's framework.

Need a demo of the feature? Contact us.

We’re excited to introduce a new feature that makes it easy to gather patient feedback. With feedback phrases, you can ask patients e.g. if the app was helpful during your conversation. Their responses are gathered anonymously in the Portal, giving you valuable insights into usability and patient satisfaction.

Would you like to enable this feature for your organization? Contact us today to learn more!

We have heard your requests for more icon options when working with lists and have now launched an icon library in the Portal. After you create your list, you can now choose an icon to match the content.

Do you have special requests for icons? Let us know!

We know that finding the phrases you need, fast and easily, is crucial when you need to communicate with patients. That’s why we’re now introducing favorite lists!

• Tag your favorite lists with a star to make them appear under “Your lists” on your home screen. This makes it even easier to find the content you use the most, when you need it.
• With this update, we have also made it possible for you to edit the order of your personal lists on the home page. Click on the layout icon to the right of “Your lists” to choose what order you’d like to see the lists in.

This feature will be available for all plans.

We continuously work to improve the user experience of our medical translator. This upgrade is focused on how the content in the app is structured. Moving forward, this improvement will make it easier for you to find the lists you need to work more efficiently.

In line with our vision to solve language barriers throughout health care we are opening up and letting all users explore the content in the app. In this release, all users who have created an account will get access to more and tailored content.

All private healthcare professional app users, who are using the free or Premium version, will from now on be able to create an account in the app. We want to provide the best possible user experience, and this addition will help us tailor the app to your needs moving forward.

This change will not affect patient app users, who will still be able to use the app without creating an account.