In this step-by-step guide, we'll show you how to implement Care to Translate in your clinic and provide better care to patients of all languages.
Healthcare providers are increasingly encountering patients who speak a different language. Often, interpreters are present to help bridge the language gap. When they are not present, for different reasons, healthcare staff needs to find another way to communicate. One solution is to use a digital translation tool such as Care to Translate. This is how you can get started using it clinic-wide.
Implementing Care to Translate in a clinic is a simple process that you can complete in a few steps:
The first step is to download the app from Google Play or the App Store. After that, sign in to the account with provided login details. The sign-up process is quick and easy, and once you have an account, you can start using the app right away.
There are close to 3000 phrases, sorted in different healthcare areas.
Once you have an account, the next step is to appoint 1-2 "superusers" to manage the admin portal. This is where you can manage and customize playlists according to your clinic's specific patient flows. These playlists will be visible in the app on all devices used in the clinic.
Usually, superusers are business developers, executive secretaries, care administrators, superintendents, coordinators, or similar.
Care to Translate will give you log-ins to the admin portal account. You will also receive training material and support you might need to use the portal.
As a superuser, you will be a "champion" and introduce the app to the colleagues that will be using it in their daily work. In general, users find it intuitive and easy to use.
Care to Translate will happily provide support to the superuser or staff to use the app. For example, instructional videos for your colleagues to watch whenever suitable (we understand that you are busy people!).
Care to Translate continuously works to improve and develop the content in the app.
As a customer, you can always get in touch if you want us to add phrases or languages that are commonly used in your clinic.
With a digital translation tool like Care to Translate, you can provide better care to patients who speak other languages. By following the simple steps outlined above, you can quickly and easily incorporate Care to Translate into your workflow and begin reaping the benefits of improved communication and patient care.
