Guide to scaling Care to Translate in a region

Region Värmland was our first customer to procure the digital translator Care to Translate for a whole region. They inspired us to this guide on how a region can scale the tool to be implemented in all hospitals and clinics in the area.

A region or large health organization have access to two of our tools:

1) The app

The app is used by healthcare staff to communicate with patients (with unlimited connected devices). It can be downloaded for Android or iOS or through this QR code. There is also a web app available for login from a desktop.

QR code to download Care to Translate app

2) The admin portal

The admin portal is managed by a superuser (an internal expert of the tool) at a local clinic or hospital. Here, the superuser can manage the different accounts, admins and users. This is also where custom-made playlists are created and shared with different clinics in the region. You can log in to the admin portal here.

How to get up and running in your region

1. Appoint a regional project manager

This person will be the primary contact for Care to Translate, as well as clinics and hospitals in the region that want to join.

The project manager will have an onboarding webinar and personal support from a customer success manager at Care to Translate.

2. Appoint superusers at the local clinic or hospital

If a local healthcare provider in the region wants to start using the app, the first step is for their operations manager to contact the regional project manager to set up a Care to Translate account.

Then, the clinics' operations manager appoints 1-2 superusers for their local clinic or hospital. The superusers are given access to the admin portal where they can manage and customize playlists according to their specific patient flow.

A superuser can for example be a business developer, executive secretary, care administrator, superintendent, or coordinator.

3. Onboard superusers to the admin portal

The customer success manager at Care to Translate holds a quick introduction for the superusers in addition to distributing a simple quick guide for the admin portal (a pdf file).

During the introduction, superusers will get log-in details to their admin portal account, along with some tailored playlists for their clinics' needs.

Creating and developing playlists and customizing them to their local clinics' needs is an essential function of the superuser. They have the access needed to create and change the shared playlists that will be available to all users in the clinic.

If requested, Care to Translate can hold a workshop for the superusers to understand what phrases are common in your clinic, and what the conversation flow looks like. Together we can create playlists that are even more tailored and optimized for your clinic

Material to help superusers implement the app in a clinic: 

- Tutorial videos on how to use the app
- Tutorial videos on how to use the admin portal
- PDF quick guide on how to use the app and the portal
- Posters to inform the staff about the app (e.g. in your lunch room)
- Posters to inform the patients about the app (e.g. in your waiting room)

4. Introduce the app to users

Another important function of a superuser is to introduce the app to the staff that will be using it in their daily work. It is a very intuitive app that is easy to use, but we at Care to Translate are happy to provide materials to support the superuser and get staff to use the app.

Care to Translate will provide:

Tutorial videos  for healthcare staff that prefer to onboard themselves or are not able to attend a introduction meeting
- PDF quick guide on how to use the app
- Posters to inform the staff about the app (how to download and login to app)

5. Customized content development

The customer success manager can work with the region and its healthcare providers to develop any new phrases or add new languages to the app.

You can also submit a suggestion for a new phrase and new languages under Settings in the app.

By following these steps, the region can effectively implement and scale the use of Care to Translate in local clinics and hospitals.

If you are interested in knowing more or want to book a demo, please contact us.