Learn how organizations use this digital translation tool to optimize care

The medical translation app breaking language barriers in care

Care to Translate is a trusted medical translation app that helps care professionals communicate safely across 130+ languages. It can be used as a complement to regular interpreters or when interpreters are unavailable. Offering both real-time translations and a vast verified phrase library, the app covers your need for instant communication with care recipients and allows you to translate with confidence.

With the app, care recipients receive a better experience and higher-quality care. Staff can hold more effective appointments, reduce cancellations, and treat more patients. The time saved helps cut waiting times, prevent misdiagnoses, and avoid unnecessary hospital stays.

How 9 organizations embraced a new way to communicate

Organizations seek complementary translation solutions for many reasons, from improving patient safety to streamlining workflows. Here, we share the stories of 9 organizations that chose Care to Translate, and the results they’ve achieved since adopting the app.

1. Soodia: enhancing efficiency in radiology

• The challenge: Soodia is a Swedish based diagnostic radiology company. They faced communication challenges with non-Swedish-speaking patients, causing misunderstandings, missed appointments, and inefficiencies when interpreters weren’t available.
• Introducing the app: Soodia adopted the Care to Translate app for its quality, healthcare-specific content, and large phrase library, which included phrases adapted for radiology. They also utilize the custom playlist feature for unique safety procedures.
• Key results: After introducing Care to Translate Soodia experienced better communication with non-Swedish-speaking patients during control questions, instructions, and examinations, improved patient safety, reduced missed appointments, enhanced patient experience, and boosted staff efficiency while lowering stress.

"It is not only important for the patient to get their examination, but also for the entire region and other patients. If you miss a booked appointment, that time cannot be used to examine someone else." Christian Lind, CEO and founder

Read the case study here

2. Region Västernorrland: Improving the quality of mammograms

• The challenge: The mammography department at Region Västernorrland in Sweden experienced how language barriers reduced mammogram participation and quality among non-Nordic women, as communication issues with safety questions and positioning often led to rescheduled appointments.‍
• Introducing the app: They integrated Care to Translate into daily routines, using it on stationary computers and in their mobile mammography unit.‍
• Key results: Staff experienced reduced reliance on body language and improved communication without relying on family members. The department saw saved time for staff, increased efficiency, and enhanced mammogram image quality, reducing the need for repeat appointments.

“The app reduced the need to use body language and made it possible for the staff to ask the necessary questions directly to the patients. It saved us time and increased efficiency.” Sara Danielsson, radiology technologist at the mammography department

Read the case study here

3. The Royal United Hospitals (RUH) Bath: Increasing flexibility in maternity care

• The challenge: RUH in Bath, UK, experienced gaps in the traditional telephone interpretation services for urgent or unscheduled situations (emergencies, during labor, postnatal ward) and a reliance on children to translate for parents, which conflicted with professional responsibilities.‍
• Introducing the app: The Maternity Digital Committee at RUH chose Care to Translate for its flexibility and cost-effectiveness. Midwives access the app on smartphones, tablets, or computers.‍
• Key results: The app enabled immediate communication in emergencies, facilitated communication during labor for less critical interactions, improved efficiency for simple questions in the postnatal ward, and eliminated reliance on children for translation.

"When a woman arrives in an emergency, we need immediate communication to ensure she feels safe and understood.“ “Care to Translate allows us to quickly reassure her and gather critical information during those crucial early minutes." Clare Gilliland, Digital Lead Midwife

Read the case study here

4. Mälarsjukhuset Hospital: Facilitating life-saving screenings

• The challenge: The breast center at Mälarsjukhuset in Sweden faced language barriers during initial mammography screenings without interpreters, making it hard to gather key patient information in limited time, causing discomfort and affecting image quality.‍
• Introducing the app: Mälarsjukhuset implemented the Care to Translate app in the radiology department and created simplified playlists of frequently asked questions.‍
• Key results: The breast center experienced better communication with non-Swedish-speaking women, improving satisfaction, enabling efficient information gathering for optimal imaging.

"Most importantly, the women get so happy when they hear their own language. And it helps us ask important questions that we need answers to for the imaging results to be as good as possible." Lena Fors, Radiology Technologist

Read the case study here

5. Sea-Eye: Enhancing medical communication at sea

• The challenge: Sea-Eye, a civil sea rescue organization in the Mediterranean, faced language barriers that hindered communication and medical assessments during rescues, while reliance on human translators for sensitive cases risked power imbalances.‍
• Introducing the app: The medical team uses the Care to Translate app during rescue missions. Its offline functionality is crucial for unreliable internet at sea, and standardized playlists streamline medical check-ups.‍
• Key results: Sea-Eye found that the app improved communication and medical safety during rescues, enabling effective care for diverse patients, optimizing check-ups, and ensuring accuracy through native-speaking medical translators.

"I think it's probably the most advanced app for the medical field, I haven’t found a better one." Dr. Thomas Herr, Team Lead of the medical team

Read the case study here

6. Oslo University Hospital (OUS): Improving patient communication

• The challenge: Language barriers in critical care settings led to miscommunication, compromised patient safety, and reduced satisfaction, with reliance on unreliable ad-hoc translations.‍
• Introducing the app: The Department of Cardiothoracic Surgery at OUS in Norway initiated a research study to customize Care to Translate for heart surgery patient care pathways. They collaborated with clinical colleagues to curate relevant phrase playlists and ensured seamless integration with designated contact persons in each unit.‍
• Key results: The introduction of the app increased trust-building with patients and improved symptom mapping, particularly for pain assessment. Nurses reported being able to communicate with patients they otherwise couldn't, reassuring patients and ensuring they felt safe.

"Language barriers are not just obstacles; they're potential hazards. Miscommunication can lead to compromised patient safety and reduced satisfaction." Irene Lie, Critical Care nurse and Senior Researcher

‍Read the case study here

7. Karolinska University Hospital: Empowering mammography patients

• The challenge: The mammography clinic at Karolinska in Sweden received many patients who didn't speak Swedish and needed language support, often relying on body language, gestures, or finding multilingual staff if available.‍
• Introducing the app: The clinic adopted Care to Translate as a cost-effective alternative to interpreters, using it for mammography instructions and when interpreters were unavailable.‍
• Key results: They saw improved efficiency and patient comfort by allowing staff to give clear instructions to non-Swedish-speaking patients. Patients responded very positively when they heard their own language.

“It makes the women happy to hear their own language and makes the process very easy for the staff.” Faranak Farkish, Radiology Technologist

Read the case study here

8. Helse Møre & Romsdal: Saving valuable time in the ER

• The challenge: The ER department in Norwegian Helse Møre & Romsdal struggled with language gaps that interpreters couldn't always bridge, leading to difficulties syncing up with telephone interpreters and long wait times.‍
• Introducing the app: They would quickly get started with the app after an internal risk analysis and found it user-friendly, requiring minimal training time. They use the app for all communication in the ER, from meeting patients at the door to examinations and tests.‍
• Key results: Care to Translate could cut interpreter wait times from 36 minutes to 26 seconds, saving money, improving focus, and making communication faster and less resource-intensive – leaving patients feeling safer and staff relieved in critical moments.

"The reaction is usually very positive. Patients are happy to hear their own language and feel safer knowing we can communicate immediately. The staff are also pleased to have an effective way to connect." Kjetil Bjørdal, Intensive Care Nurse

Read the case study here

9. Molde Municipality: Improving quality of municipal care

• The challenge: In Molde, Norway, a lack of Ukrainian interpreters, particularly after the war, which led to insufficient coverage for communication needs. Patients sometimes refrained from using interpreters when they had to pay for them, leading to ongoing communication issues. ‍
• Introducing the app: Molde chose Care to Translate as an affordable and safe solution specifically designed for health care. They could use the tool throughout the patient journey, as well as for post-visit communication by sending screenshots or audio recordings. ‍
• Key results: With Care to Translate staff became more confident in their communication, leading to an increased quality of care and greater effectiveness. Molde could solve language barriers across many healthcare areas and throughout the patient journey. 

"The app itself is very easy to use, very intuitive. It’s clear that you have put effort into making it exactly that." Marit Teigen Hauge, Assistant Municipal Chief Medical Officer

Read the case study here

Overall proven results

In summary, Care to Translate has helped organizations provide:

• Faster communication: Interpreter wait times reduced, enabling immediate conversations in emergencies and critical care.
• Improved patient safety & care quality: Clearer instructions and better symptom mapping enhanced safety and treatment outcomes.
• Higher patient satisfaction & trust: Patients felt safer, more understood, and responded positively to hearing their own language.
• Greater efficiency & time savings: Reduced reliance on body language, family members, or children for translation, freeing staff time and resources.
• Better clinical outcomes: Improved imaging quality in mammography and more better medical assessments in high-pressure contexts like rescues.
• Enhanced staff confidence & reduced stress: Staff felt more capable in communication, boosting morale and lowering workplace stress.
• Cost savings: Lower interpreter costs and reduced need for repeat appointments.
• Consistent communication across settings: Effective in ER, labor, postnatal care, mammography, sea rescues, and general healthcare interactions.

Want to learn more?

Read all of our case studies or more testimonials from our customers.

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